Skip to content

You talk to the engineers, not an account manager hello@arktik.id

arktik

Privacy policy

Effective 29 September 2026

Who we are

www.arktik.id is run by PT Bahtera Solusi Digital ("Arktik", "we"), Cengkareng Business City, Lot 12 Unit 18-19 Lantai 1, Jalan Atang Sanjaya Nomor 21, Kelurahan Benda, Kecamatan Benda, Kota Tangerang, Banten 15125, Indonesia. We are the controller of the personal data collected through this site. Privacy questions: hello@arktik.id.

What we collect

Why, and on what basis

We don't sell your data, don't add you to a newsletter, and don't send automated emails.

Cookies

Who else processes data

Your data may therefore be processed outside Indonesia. We only use providers that apply equivalent data protection safeguards.

How long we keep it

Contact-form messages are kept for up to 24 months after our last contact and then deleted, unless you become a client (project data is then covered by the contract). Google Analytics data is kept for at most 14 months.

Your rights

Under Indonesia's Personal Data Protection Law (UU 27/2022), and the GDPR if you are in the EU or UK, you can ask for a copy of your data, correct it, delete it, restrict or object to its processing, and withdraw consent at any time. Send requests to hello@arktik.id; we reply within 3 business days. You can also complain to a data protection authority.

Security

Connections use HTTPS and access is limited to the people handling your message. If a breach affects your data, we tell you within 72 hours of finding out.

Arktik's Threads app and data from Threads

We use an app called "Arktik Labs Threads", connected to Meta's official Threads API, to manage the Threads accounts connected to it. An account is only connected when its owner logs in with Threads and approves the requested permissions.

What we access through the Threads API

  • From connected accounts, limited to the permissions their owner approved: basic profile, posts, replies, mentions, and insights such as views and interactions.
  • Public data of other people that appears in replies, mentions, or keyword search results over public posts on Threads: public username, text, time, and post link.

What we use it for

  • Scheduling and publishing posts.
  • Reading and answering replies and mentions.
  • Producing post performance reports.
  • Finding relevant public conversations so they can be answered with an open reply.

Data from a connected account is used only for the service its owner asked for. Every reply to another person is reviewed by a human before it is sent. We don't send automated mass DMs.

What we don't do

  • Sell, rent, or share this data with third parties.
  • Use it for targeted advertising or to build profiles of people.
  • Train AI models on it.
  • Collect any personal data beyond what is publicly shown in the post.

Storage

Access tokens and content of connected accounts are stored on our server for as long as the account stays connected. Once access is revoked or the account is disconnected, we delete that data within 30 days, except where the law requires us to keep it. Search results and other people's replies are only processed when needed. If a conversation is noted as a potential customer, only the public username, the post link, and a short summary of what they need are kept, for at most 12 months, then deleted.

Your rights and data deletion

You can revoke the app's access at any time in your Threads or Instagram settings (Website permissions), or by emailing hello@arktik.id. Under Indonesia's Personal Data Protection Law (UU 27/2022), you can also ask us to delete any Threads data we hold about you: email hello@arktik.id with your Threads username and your deletion request. We delete it within 30 days and confirm by email. You can also ask us to stop replying to or contacting you on Threads at any time. Your other rights are described under Your rights above.

Changes

This policy may change. The current version, with its effective date, is always on this page.